# Who Stille is for: CIO, operations, service owners · Stilla

> Stilla for IT operations in banking, insurance, energy, manufacturing and the public sector.

URL: https://stilla.eywo.digital/en/roles/
Language: en
Last updated: 2026-10-27

Who it’s for

# Same data, different questions

For IT operations in banking and insurance, energy, automotive and manufacturing, the public sector and shared-service providers. Every role sees the same data, but asks different questions.

[CIO / IT director](#cio)[Head of operations](#ops)[Service owner](#owner)[Change manager](#change)[Security](#sec)[IT finance](#fin)

Role

## CIO / IT director

“Are operations under control, and can I prove it?”

-   SLA performance by service and month
-   Costs by service and customer
-   Audit trail and RACI for audits and regulation
-   Step-by-step rollout with measurable readiness

[Read the article: Audit and regulation: accountability you can prove →](https://stilla.eywo.digital/en/blog/audit-and-accountability/)

Role

## Head of operations

“What is on fire, who does it affect and who is working on it?”

-   Situations from monitoring instead of thousands of alerts
-   Incidents with suggested service, impact and team
-   Major incidents with vendor escalation
-   Team queues and SLA deadlines

[Read the article: Major incidents: coordination instead of chaos →](https://stilla.eywo.digital/en/blog/major-incident-coordination/)

Role

## Service owner

“What is happening to my service, and what is being asked of me?”

-   One approvals queue
-   Maintenance window and patch agreement for the service
-   Dependency map and single points of failure
-   Service price list and costs

[Read the article: Who owns this service? Accountability you can trace →](https://stilla.eywo.digital/en/blog/who-owns-the-service/)

Role

## Change manager

“May this change go ahead, when, and who approved it?”

-   Impact calculated before submission
-   Windows, freezes and collisions in the calendar
-   Change models and CAB
-   Change review by the AI assistant

[Read the article: Maintenance windows and freezes: when production may be touched →](https://stilla.eywo.digital/en/blog/maintenance-windows-and-freezes/)

Role

## Security

“Which vulnerabilities threaten which services, and when will they be fixed?”

-   Scanner findings import
-   Actively exploited vulnerabilities with deadlines
-   Expedited patching mode
-   Scoped roles, SSO and an immutable audit trail
-   Evidence for NIS2 and DORA (in preparation)

[Read the article: From a vulnerability finding to a production change →](https://stilla.eywo.digital/en/blog/from-vulnerability-to-change/)

Role

## IT finance

“What does a service cost, and whom do we bill?”

-   FOCUS costs from clouds, OpenShift and the data centre
-   Showback and chargeback by customer
-   A price list with an owner and approved changes
-   Monthly billing data

[Read the article: Showback and chargeback without the spreadsheet marathon →](https://stilla.eywo.digital/en/blog/showback-and-chargeback/)

Next step

## Start with a pilot in one area.

Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind.

[Choose an edition →](https://stilla.eywo.digital/en/editions/)