Standard, Business, Enterprise
Start with what you need today. Move to a higher edition without migrating data.
Standard
For organisations that want a reliable CMDB and managed ITSM processes.
- CMDB, dependency map and redundancy-aware impact
- VMware virtual network and disks
- Incidents, requests and service catalogue
- Problems and known errors
- Changes with approval audit, maintenance windows and calendar
- SLAs and business hours
- One approvals queue
- Roles, RACI, SSO and audit trail
- Excel import and readiness check
Business
For operations that want to connect monitoring, security and vendors.
- Everything in Standard
- Event management and situations
- Patch and vulnerability management
- Data centres and racks
- Service contracts and vendors
- Procurement, IT assets, depreciation and spare parts
- AI assistant
Enterprise
For shared-service providers and large organisations.
- Everything in Business
- Costs, billing and price list (FinOps)
- Customer data separation
- Sync with a primary CMDB
- Priority support
Indicative prices excluding VAT, per environment. We prepare an exact quote based on scope and deployment model.
Compare editions
Each higher edition includes everything from the one below.
| Feature | Standard | Business | Enterprise |
|---|---|---|---|
| CMDB, dependency map, outage simulation | |||
| Redundancy-aware impact | |||
| VMware virtual network and disks | |||
| Incidents, requests, service catalogue | |||
| Problems and known errors | |||
| Changes, maintenance windows, freezes, calendar | |||
| Change approval audit: risk-based levels, separation of duties, post-change review | |||
| SLAs and business hours | |||
| One approvals queue | |||
| Roles, RACI, SSO, five-year audit trail | |||
| Excel import, readiness check | |||
| Adoption roadmap and rollout governance | |||
| Event management and situations | – | ||
| Patch and vulnerability management | – | ||
| Data centres and racks | – | ||
| Service contracts and vendors | – | ||
| Procurement, IT assets, depreciation, licences and spare parts | – | ||
| AI assistant | – | ||
| FOCUS costs, billing, price list, capacity model | – | – | |
| Customer data separation | – | – | |
| Sync with a primary CMDB | – | – | |
| Priority support | – | – |
How to start
We roll out step by step. After each step the readiness check shows what is still missing.
Profile and access
Deployment profile, SSO, roles and teams. We switch off modules you do not need.
CMDB data
Excel import or discovery, or sync with a primary CMDB.
Services and owners
An owner, SLA and maintenance window for every service.
Pilot
One area live, a review and a decision on expansion.
Frequently asked questions
What is the difference between Standard, Business and Enterprise?
Standard includes the CMDB with impact, ITSM processes including problems and known errors, changes, SLAs, approvals and audit. Business adds event management, patch and vulnerability management, data centres, contracts, procurement and IT asset management and the AI assistant. Enterprise adds costs and billing (FinOps), customer data separation, sync with a primary CMDB and priority support.
Can I move to a higher edition later?
Yes. Each higher edition includes everything from the one below, and moving up requires no data migration.
What is the price based on?
Prices are indicative, monthly, excluding VAT and per environment. We prepare an exact quote based on scope and deployment model.
Does submitting an order commit me?
No. After an order we get in touch, clarify scope, deployment and price, and propose a pilot. You sign a contract only after agreeing to the quote.
How does the rollout work?
Step by step: deployment profile and access, CMDB data, services and their owners, and a pilot in one area. After each step the readiness check shows what is still missing.
Start with a pilot in one area.
Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind.